Network often have a lot of sellers will talk about the cross-border e-commerce platform claims, in the Amazon platform to choose the official logistics FBA shipping, sometimes encounter the following situations: buyers return the goods for a refund, but the goods are not returned within the prescribed time; FBA warehouse goods stored in the warehouse damage or warehouse goods lost; some of the personal reasons for choosing the refund of the product, the return of the damage has been done; transportation in the logistics Lost or damaged goods caused by the merchant, etc., we can claim compensation from the Amazon platform.
According to some statistics, Amazon's warehousing and distribution in the peak season when the error rate reached 1.25%, may bring the corresponding economic losses to the seller, if the larger the volume of orders, then the loss may be more. Although the chances of this situation is relatively low, but in order to better help merchants to make claims, we all understand how to make claims on the Amazon platform.
01
What is FBA?
FBA
Amazon FBA Claims, refers to the FBA seller sends the goods to the Amazon warehouse, due to the Amazon in the shelves, shipping and other logistics process caused by operational errors in the seller's losses, can be claimed from Amazon.
02
Under what circumstances can I file an Amazon FBA claim?
The following circumstances may apply:
1. Amazon determines that the buyer has abused Amazon's return or refund policy.
2. The return mailing label has been issued by Amazon but the goods are lost during the return process.
3. The seller purchased a delivery service that requires a signature through "Buy Delivery Service" and the tracking information shows that the delivery has been completed, but the buyer claims that they have not received the package.
4. Products that have been stored in the Amazon warehouse and have been lost for more than one month.
5. Inventory stored in Amazon warehouses is damaged by Amazon employees; or the platform destroys products without the merchant's permission.
6. The actual quantity of goods received by the customer is more than the quantity in the order.
Examples of situations where claims are not covered are:
1. Goods whose outer packaging does not meet Amazon FBA inbound requirements.
2. Products prohibited for sale on the platform.
3. The products of the merchant store itself have quality problems.
4. Products that use the "Light Goods Program" logistics service.
5. Restricted products that have been damaged or lost during the deletion process due to the seller's operational error.
03
What you need to know before you make a claim
Before proceeding with a claim, we should prepare the following information to avoid unnecessary trouble:
1. Shipment Code: Merchants can find the shipment code in the product processing progress of the platform.
2. Evidence of ownership of the inventory: such as bills, receipts or signed packing slips provided by the relevant suppliers, which should indicate the date of shipment of the lost product, the quantity, the name of the product and so on.
It is important to note that the Amazon platform stipulates that only one claim can be made for each item, and if a seller makes other claims for the same item, the Amazon platform will reject them. Relevant sellers have also reported that if sellers have made multiple claims to the platform, they may be blocked by Amazon. We must be careful!
04
How should I make a claim in these situations?
Claims Steps:
1. After logging in, open the HELP in the backend, pull down to the bottom and click "Need more help".
2. Click "I want to open a store".
3. Select "Menu Bar Find Problems" at the bottom.
4. Please switch the language to English, Chinese does not support this function.
Fill out the fields on the right of the image above with the order number, description of the situation, and a list of other things that Amazon requires, and then you can submit your claim directly.
In addition, the above also mentioned the Amazon FBA warehouse damaged or lost inventory situation, then how to claim compensation?
1. Similar to the process above, after entering the "Get Support" screen, please select the section in the red box below.
2. In the options on the right, please select the lost or damaged option.
3. When the interface pops up, please fill in the specific information and submit it.
Today we will talk about this, I hope to help the relevant sellers, if there are other related issues, welcome to consult us!
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