Compared to previous years, this year's Black Friday is different. Starting from November 6th, it lasted until November 27th. The battle line was lengthened, Black Friday from the original "shopping festival" into the "shopping season". However, buyers expected the explosion of orders have not been seen for a long time, but waited for the outbreak of credit card failure problems.
01
Amazon's mass seller credit card failures
Recently, many sellers received a notification from the platform that their credit card was invalid, and even if they changed their credit card, the problem could not be solved effectively. Some sellers are even unable to log in to the platform.
As far as K understands, the type of invalid card is not only limited to a single type, but also affects the virtual card and real credit card types. According to the feedback from sellers, the situation of invalid credit cards is more serious in Europe.
Just at the critical moment of the promotion season, many stores are suddenly locked, sellers are waiting for the store to restore the period, facing a huge loss of orders and wasted operating costs, how serious the problem can be imagined.
02
Reasons for Credit Card Invalidation
In fact, Amazon credit card failure is not an uncommon phenomenon, identity information is out of date, address billing incorrectly filled out can cause similar problems, usually re-verify the information or replace the credit card can be restored. However, this time, it involves a wide range of sellers, a large number of sellers can not carry out normal transactions:
"It happened to me too, I can't bind it, I swiped it a couple of times and it said it wouldn't work."
"I had a credit card lapse issue last week, rebonded once and it was restored the same day."
"I just switched to a new credit card and all the text messages are coming in with verified chargebacks, but the account number still shows that the credit card is invalid."
It is understood that the problem regarding invalid credit cards may be due to several reasons:
01
Credit card misinformation
The seller has incorrect credit card information, including card number, expiration date, CVV code, etc.. If there are any errors, try re-entering or replacing the credit card with another one.
02
Address Validation Issues
Amazon may not be able to verify part of the billing address or zip code. Sellers need to ensure that the address entered matches the credit card billing address and that there are no spelling errors.
03
Bank Restrictions
Banks may restrict online payments or cross-border transactions. Sellers can contact their bank or financial institution to confirm whether restrictions exist.
04
Credit holder information to be verified
Credit card holder information to be verified: Some sellers receive a message saying "Request to verify credit card holder's identity". If you receive this message, you will need to submit the following information:
① Up-to-date identity card issued by the government;
Proof of current residence within the last 60 days (e.g. utility bill, lease agreement);
③ Proof of current employment/unemployment within the last 60 days (e.g., pay stubs, tax or government documents proving you are retired, self-employed or unemployed).
03
What to do if your credit card is invalid
Little K consulted with the Amazon manager and some sellers, collected some successful verification of the old seller's program, to give the small partners encountered this problem some advice.
Method 1: Update credit card information
According to the latest rules, Amazon will verify sellers' credit cards based on the following requirements, and violation of one or more of the following requirements will result in Amazon declining a seller's credit card.
❍ The card number, billing address, and cardholder name entered must match the information on the credit card.
❍ The CVV code entered must match the code on the credit card. (Card expiration date must be at least 6 months away).
❍ The card must not be a prepaid card, virtual card or gift card.
❍ The card must be able to make payments in the currency used by the Amazon mall where it is located.
❍ The card must have sufficient credit to cover the fee.
❍ The input verification code must match the verification code sent by SMS, email or token.
It is important to note that the credit card used to register for Amazon is a valid, stand-alone, international dual-currency credit card, and that no other Amazon account has been registered.
Method 2: Re-bind your credit card
"Tap REPLACE to see if it pops up which sites are unavailable to charge, and re-offer to bind a new credit card to the sites that popped up." This is an Amazon account manager suggested that some sellers solve the failure problem in this way, but whether other sellers are also effective, need to actually try to operate to see.
Some sellers say that using a Visa card to replace a credit card can solve the problem. However, frequent card replacement is likely to trigger an account audit, so it is important to be careful and contact Amazon customer service in advance to ensure that all steps are in line with the platform's specifications.
Recently, when the time of the promotion, sellers of the operation of the necessity of extra caution, in addition, also need to pay attention to do not easily modify the brand, because Amazon recently modified the brand of the store may take measures to suspend.
Green Circle Technology focuses on providing one-stop services for cross-border enterprises, professional accountants and lawyers team, specializing in providing sellers with global VAT & EPR, global trademarks, and overseas business registration and reporting cross-border compliance one-stop services, for each seller to go to sea escort. If you have any questions about Amazon or other cross-border compliance issues, please feel free to contact us.
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