With these three tricks, I successfully passed the Amazon brand registration complaint! As a cross-border e-commerce seller, the right way to file a complaint is crucial when facing a brand registration rejection. Whether it's finding the complaint portal, understanding the complaint steps, or preparing for the video verification, each step should not be overlooked.
Where can I find the complaint tips and links? In fact, there are two ways: one is to click the complaint link directly in the rejected brand application email; the other is to log in to the Amazon brand registration backstage, and check in "Management > Brand Application". This seemingly simple first step is a key point that many cross-border exporters tend to overlook.
The steps to file a complaint are very detailed: first click on the complaint link to access the page, fill in the brand information, then fill in the product information, and finally confirm and submit the complaint request. The entire process is not complicated for a novice store owner, but it does require attention to every detail. Once the complaint is submitted, the estimated resolution time is about 9 business days.
However, what's even more remarkable is that in some cases, Amazon will require sellers to undergo a video verification. You must make an appointment within 7 business days of receiving the email or the complaint will be dismissed. This is an important aspect that many Taiwanese manufacturers do not realize!
What do I need to do to prepare for video verification? First of all, prepare your identification documents; bring at least 50 minimum saleable units of the product; prepare samples for sampling; make sure the verification environment is well lit; and highlight the branded product and its name. These preparations are essential to increase the success rate of your complaint.
Amazon recommends that brand owners attend the video certification in person. However, if you are unable to attend, you can also authorize your brand's internal staff to attend on your behalf by simply providing the relevant supporting documents. Amazon also provides flexible solutions for special cases where the product weight is large or the stock is less than 50 pieces.
For example, if the weight of the product is too large to carry 50 pieces, they can choose to conduct visual verification in the warehouse; if the product is a perishable product or on-demand order, and the stock is less than 50 pieces, they can display the production equipment or raw materials, and so on. These flexible methods make it easier for cross-border brand owners to pass the verification.
If you are unable to attend the video verification on time, simply send an email at least 48 hours in advance tobr-verification@amazon.comRescheduling an Appointment. Mastering these grievance tips will greatly increase your brand registration success rate!
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# Amazon Brand Registration # Grievance Process # Video Verification # Cross-border E-commerce # Taiwan Sellers # Brand Protection # Global E-commerce Platform # Cross-border Entrepreneurs
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